Marco's Pizza

Reviews about Marco's Pizza

• 2 / 5

  By Rick Leach
  I really like the pizza, and the subs and salads too.
  The employees are friendly and helpful, and all seem to work hard to make it all happen.
  One big disappointment though is that I almost never can get the pizza freshly cooked. They yell your name out when its done, but are so overly busy multitasking many other things at once that their managers don't let them find the customer and hand them the pizza. Thus if you don't happen to hear your name, your pizza just sits on the shelf and gets cold. Even if you DO hear your name, when its busy it may take quite a long time to get back to the "front of the line" to claim your then cold pizza.
  I've written to the managment several times suggesting I have some ideas of how they could change their process to make it smoother for both them and the customer, but the management has NEVER responded to my emails. They don't seem to have any interest in suggestions from the customers. Although I do really like the food, and the employees there seem to work really hard to try to get all the multitasking jobs they are expected to do all at once, since I can rarely seem to get a fresh pizza, I've just about decided to stop ordering any (though once in awhile give in and still get the delicious, but cold, pizza!)
  March 18, 2017